These Terms & Conditions set out the rules that apply when you open and use an harta11 account — covering how sessions are managed, what actions are permitted, and where to go if something needs to be resolved. Access to the platform depends on local law and is available only where eligible under your region's regulations.
Account eligibility and access rules
GoPay & QRIS transaction terms
Session controls and policy routes
Support contact for policy questions
POLICY POSTURE
How These Terms Apply to Your Account
By creating and using an harta11 account, you confirm that you have read and understood the conditions set out here. These Terms govern how the account is accessed, how transactions are processed through supported payment routes such as GoPay and QRIS, and what obligations apply on both sides. We reserve the right to update these Terms when required; the current version is always the one shown in your account dashboard after login. Eligibility to use the platform depends on local law in your region. We do not extend service to regions where access is not permitted under applicable regulations. If your location or circumstances change, it is your responsibility to confirm that continued use remains lawful where you are. Transactions made through GoPay, QRIS or any other supported e-wallet route are subject to the terms of both harta11 and the payment provider you use. We are not liable for processing decisions made by a third-party payment service. Any dispute regarding a specific transaction should be raised with our support team using the contact routes described in this policy.
GoPay
QRIS
Account Dashboard
Indonesia Region
Session Policy
WHAT IS COVERED
Explore the Scope of This Policy
Understanding what these Terms cover — and what they do not — helps you manage your account with confidence. The four areas below define where this policy applies and where separate rules or third-party terms take over.
Account Access
These Terms apply fully to account registration, login sessions, session controls and any action taken while signed in. Rules about how your credentials are kept, and what happens when access is disputed, fall under this policy.
Transactions
Deposits and withdrawals made via GoPay, QRIS or other supported routes are governed by these Terms alongside the terms of your chosen payment provider. We handle the platform side; the e-wallet provider handles its own processing rules.
Site Content
Game content supplied by studios such as Pragmatic Play, PG Soft and CQ9 is made available through the lobby under these Terms. The studios set their own game mechanics and RTP disclosures where shown — we do not alter those figures.
Third-Party Services
Links to external services, payment gateways or verification tools operate under those services' own terms. Once you leave the harta11 platform, this policy no longer applies. We recommend reviewing any third-party terms before proceeding.
YOUR PRACTICAL CHOICES
Actions You Can Take Under This Policy
These Terms are not a one-way document. You have concrete steps available to you at any point — whether you want to check your transaction history, correct account details, or put a formal question to our team. Your transaction records are visible in the account wallet section after login; they show every deposit and withdrawal processed through your chosen payment route, including GoPay and QRIS entries. If a record looks incorrect, you can raise it directly with support using the contact path described below. Account details such as contact information and linked payment methods can be updated from the account settings page — follow the fields and verification instructions shown there. For anything that falls outside self-service, our support team handles policy-related requests as a separate queue so they are not mixed with general gameplay queries.
Review Your Records
Open the wallet section after login to see a full history of transactions processed on your account. Each entry shows the route used — GoPay, QRIS or other supported methods.
Correct Account Details
information can be updated from the settings page. Follow the fields and verification steps shown there; some changes may require identity confirmation before they take effect.
Raise a Policy Question
If any section of these Terms is unclear, send your question through the policy support channel. We will confirm receipt and respond within the timeframe shown in our support queue.
Request Account Changes
To change how your account operates — including linked payment routes or session settings — submit a request through support. The current state of any active settings is shown in your account dashboard after login.
POLICY CONTACT ROUTES
Browse Support Paths for Policy Matters
Policy questions are handled through dedicated contact routes, separate from general account or game support. Use the channel that matches your query type for the clearest response path.
Live Chat
Open the chat icon from any page while logged in to reach the support team directly. For policy questions, describe the specific term or section you need clarification on so we can route it correctly.
Email Support
For formal policy requests — such as account record reviews or dispute submissions — use the email address shown on the contact page in your account dashboard. Include your account ID and the specific policy area in the subject line.
Account Dashboard
The current state of your account settings, active session controls and linked payment methods is always visible after login. This is the first place to check before raising a support request for any policy-related matter.
HOW WE HANDLE THIS
Open the Policy on Data and Account Security
Our approach to account data, cookies and session security is set out here so you know exactly what we collect, why we keep it and how long it stays on record. We do not sell account data to third parties.
Data Handling
Account data — including payment routes such as GoPay and QRIS and session activity — is collected to operate the platform and process transactions. We retain it for as long as the account is active and as required under applicable regulations in eligible regions.
Cookies and Session Tracking
We use cookies to keep your session active across device switches and to remember your account preferences. You can manage cookie settings from your browser; some platform functions depend on session cookies and may not work without them.
Account Security
Access to your account is protected by the credentials you set at registration. We do not store payment PINs or full card numbers. If you suspect unauthorised access, contact support immediately using the live chat route shown in your dashboard.
Requesting Changes
To request a correction to stored account data or to ask how specific information is used, contact us through the email support route in your dashboard. We will confirm receipt and handle the request as outlined in the current version of these Terms.
TERMS FAQ
Switch to Answers: Common Terms Questions
These are the questions we receive most often about how these Terms apply to specific account situations. If your question is not covered here, use the live chat or email route in your dashboard.
Where can I find the current version of harta11's Terms & Conditions?
The version in effect right now is the one shown in your account dashboard after login. We update this page when terms change; continuing to use the account after an update means you have accepted the revised Terms.
Do these Terms apply to GoPay and QRIS transactions?
Yes — the harta11 Terms cover the platform side of all supported payment routes, including GoPay and QRIS. The payment provider's own terms also apply to their processing decisions. Both sets of terms operate at the same time.
What happens if I disagree with a transaction record in my wallet?
Open the wallet section in your account to review the entry. If the record appears incorrect, raise it through live chat or email support with your account ID and the specific transaction date. We handle these as a separate queue from general queries.
Can I request a copy of the data harta11 holds on my account?
Yes. Send a data request through the email contact route shown in your dashboard. Include your account ID in the subject line. We will confirm receipt and respond as outlined in the current version of these Terms and in line with applicable regulations.
Does this policy apply if I access the platform from a different device?
These Terms apply to your account regardless of which device you use to access it. Session activity on mobile, tablet and desktop all fall under the same policy. Device continuity does not create a separate set of terms or exceptions.
How do I close my account under these Terms?
Account closure requests are handled through the support team. Contact us via live chat or email with your account ID and the reason for closure. Any remaining wallet balance will be processed according to the withdrawal terms in your account at the time of the request.
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