At harta11, we take your privacy seriously. This policy explains what personal information we collect, why we collect it, how we use it, and the choices you have. Our services are available only where local law permits. By using harta11, you agree to the practices described here.
Have a question about your data or this policy? Reach our privacy team through any of the channels below.
Send your privacy inquiries or data requests to our dedicated support address. We aim to respond within a reasonable timeframe in line with applicable law.
Use the live chat feature on harta11 to speak with a support agent about account data, access requests, or general privacy questions in real time.
Visit our Help Centre for step-by-step guides on managing your account data, submitting deletion requests, and understanding your rights.
We are committed to responsible data practices across every aspect of our service.
We collect only the information needed to operate your account and improve our service, such as registration details, transaction records, and usage data. We do not sell your personal data to third parties, though we may share it with trusted service partners as necessary to deliver our service and comply with legal obligations.
We use cookies and similar technologies to keep your session active, remember your preferences, and understand how our platform is used. You can manage cookie preferences through your browser settings, though some features may not function fully without them.
We apply reasonable technical safeguards to protect your account. Keep your password private and do not share it with anyone. If you suspect unauthorised access, contact our support team immediately so we can help secure your account.
We retain your personal data for as long as your account is active or as required by applicable law. You may request access to, correction of, or deletion of your data at any time by contacting our privacy support team. We will process such requests in accordance with the law that applies to you.
This privacy policy applies to all users of harta11 and governs how we handle personal information in connection with our services. Our services are available only where local law permits, and we comply with the data protection requirements applicable in each user's jurisdiction. Where Indonesian law applies, we process your data in accordance with the relevant regulations governing electronic systems and personal data protection in Indonesia. We may update this policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you through the platform or by other appropriate means. Your continued use of harta11 after any update constitutes acceptance of the revised policy. Any disputes regarding this policy are subject to the jurisdiction specified in our terms and conditions. If you have concerns about how we handle your data, you have the right to raise a complaint with the relevant data protection authority in your jurisdiction. We encourage you to review this policy periodically so you remain informed about how we protect your information.
If you use DANA to transact on harta11, relevant transaction data is processed in accordance with DANA's own privacy terms alongside ours.
Transactions processed through OVO are subject to OVO's data practices. We receive only the information necessary to confirm and record your transaction.
When you use GoPay, payment processing is handled by GoPay's systems. harta11 stores transaction records as required for account and compliance purposes.
We collect information you provide when creating an account, such as your name, email address, and contact details, along with transaction records and information about how you use our platform. We collect only what is necessary to operate and improve our service.
You can review and update basic information directly in your account settings. For a full data access request or to correct information you cannot edit yourself, please contact our support team by email or live chat and we will assist you promptly.
Yes. You may request deletion of your personal data by contacting our privacy support team. We will process your request in line with applicable law. Note that some data may be retained where we are legally required to do so, for example for financial compliance purposes.
We do not sell your personal data. We may share it with trusted third-party service providers who help us operate our platform, and with payment partners such as DANA, OVO, and GoPay to process your transactions. We may also disclose data when required by law or to protect the security of our service.
If you have a concern about how we have handled your data, please contact our support team first so we can try to resolve it. If you remain unsatisfied, you have the right to raise the matter with the relevant data protection authority in your jurisdiction.
Yes. If we make material changes to this privacy policy, we will notify you through the harta11 platform or by other appropriate means before the changes take effect. We recommend reviewing this policy periodically to stay informed.