App / Casino
This policy explains exactly how harta11 handles the personal data you share when you open an account, make a transaction via GoPay or QRIS, or contact our support team. We keep this document clear and specific so you know what is stored, how long we hold it, and what choices you have at any point.
When you register with harta11, we collect the details you enter during account creation — your name, contact address, and the payment method you choose, whether that is GoPay, QRIS, or another supported local option. We also record session activity: the device type, browser version, and the pages you navigate inside the account area. This data helps us verify your identity, process transactions correctly, and respond to support requests. We do not sell your personal data to third parties. Data shared with payment processors — such as when a GoPay or QRIS transaction is initiated — is limited to what that processor needs to complete the transfer. We retain account records for as long as your account remains active and for a further period required by applicable regulation in regions where access is permitted under local law. Cookie data collected during browsing sessions is used only for session management and basic site function. You can review the cookies active in your browser at any time through your device settings. Any information we hold about you is used only for the purposes described in this policy.
This policy applies to all interactions with harta11 that involve personal data — from the moment you start the account registration form to every support message you send afterward. Understanding its boundaries helps you know when to refer back here and when a third-party service has its own separate terms.
Data collected when you log in, update your profile, or change security settings inside your harta11 account falls fully within this policy. This includes device identifiers linked to your login sessions.
Payment data entered during a GoPay or QRIS deposit is processed under both this policy and the terms of the relevant payment provider. We receive only the confirmation and reference needed to credit your wallet.
Pages you browse, games you open, and categories you filter inside the lobby generate session logs covered here. No personally identifying data is attached to game-play history unless linked to your logged-in account.
External payment apps, e-wallet providers, and any linked services operate under their own privacy terms. Once a transaction leaves our platform toward GoPay or QRIS infrastructure, their policy governs that leg of the process.
You have practical choices about the data we hold. You can request a summary of the personal information stored against your account — submit this request through the support contact path shown below, and we will respond within the timeframe visible in the support acknowledgement message. If any detail is incorrect — a misspelled name, an outdated contact address, or a payment method entry that no longer applies — you can correct it directly inside the account settings page after login, or ask our support team to assist. Where data cannot be edited from the account page, we will update it on your behalf once identity is confirmed. You also have the right to ask what data we hold and why, and to request that we stop using it for optional purposes such as service-improvement analysis. Availability of specific rights depends on local law in your eligible region.
Request a summary of the data stored on your account by contacting support. The acknowledgement message will confirm the response timeframe for your region.
Update your name, contact address, or linked payment details from the account settings page after login. For fields that are not editable there, contact support with identity confirmation.
If any part of this document is unclear or you want to know specifically why a data point is held, send your question through the policy contact route. We will answer in plain terms.
Ask us to stop using your data for optional analysis purposes at any time. Requests are handled through the same support channel and do not affect your account access.
If you have a specific question about how harta11 handles your data, three contact paths are available. Each route connects to the same account support team, so choose whichever fits your situation. For urgent account data concerns, live chat gets a faster first response; for detailed written requests such as a data summary or a correction that requires identity confirmation, email gives you a clear written record of the exchange.
Open the chat icon from any page while logged in to reach account support directly. State that your question is about privacy or data handling so the agent can route it correctly.
Send your privacy or data request to the support email address shown on the contact page. Include your registered account name and a clear description of what you are requesting.
Some data corrections — contact address, linked payment preference — can be made without contacting support at all. Log in, go to account settings, and follow the edit fields shown there.
Data security is not a policy checkbox for us — it is part of how the account system is built. Session tokens are tied to the device and browser that initiated the login, which means account access does not transfer automatically to a new device without re-authentication. This device-continuity behaviour protects your account even if your credentials are entered elsewhere. We keep data only for as long as it serves the purpose for which it was collected, or for the period required by applicable regulation where access is permitted under local law. When retention is no longer needed, records are deleted or anonymised on a scheduled basis — the current retention schedule is shown in the account data section after login.
Login sessions are tied to the initiating device. Switching to a new device requires re-authentication, which limits the risk of unauthorised access even if credentials are compromised elsewhere.
We use session cookies for login continuity and basic site function only. You can review active cookies through your browser or device settings at any time without affecting your account standing.
Account data is held only while your account is active and for the regulatory period that applies in your eligible region. The current retention detail is visible in the account data section after login.
When this policy changes, we post the updated version here and note the revision date at the top of the page. Continued account use after a posted update means you have seen the revised terms.
These are the questions we hear most often from account holders about how harta11 manages personal data, what rights apply, and how to act on them. If your question is not covered here, use the support contact paths listed in the section above.
We collect the registration details you enter — name, contact information, and your chosen payment method such as GoPay or QRIS. We also log session data including device type and browser version to support account security and transaction processing.
We do not sell your data. We share only what is necessary with payment processors — for example, the reference data needed to complete a GoPay or QRIS transaction. Any such sharing is limited strictly to that operational purpose.
We retain your data while your account is active and for the additional period required by applicable regulation in regions where access is permitted under local law. The current retention timeframe is shown in the account data section after login.
Yes. Some fields — such as contact address and linked payment preference — are editable directly in account settings after login. For other records, contact our support team with identity confirmation and we will handle the correction or send you the data summary.
Closing your account stops new data collection. Existing records are retained only for the regulatory period that applies in your eligible region, after which they are deleted or anonymised according to the schedule shown in the account data section.
Use live chat from any logged-in page for a quick first response, or send a detailed written request to the support email address on the contact page. State clearly that your question relates to this privacy policy so the team can route it correctly.