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This page sets out the terms that govern your account with harta11, including how we handle your data, what your rights are, and how this policy applies to transactions made through GoPay, QRIS, and other supported local payment methods. Access and eligibility depend on local law and are available only where permitted in eligible regions of Indonesia.
Our legal terms apply to every registered account on harta11, covering how you access the platform, how your account data is stored, and how transactions are processed through supported payment channels including GoPay and QRIS. These terms are written for accounts registered and accessed in Indonesia, subject to the laws applicable in your region at the time of access. Where local law restricts or prohibits access to any part of the platform, those restrictions take precedence over anything stated here. We do not override applicable law — we operate within it. Your account activity, wallet movements, and session records fall under this policy from the moment your account is created. If you make a deposit using GoPay or complete a QRIS transaction, the record of that transaction is retained in your account history in accordance with our data retention practices. Any update to these terms will be reflected in the version published at this address. We recommend checking this page after any account-related communication from us, as the current version governs your use. Queries about a specific clause or your account's standing under this policy can be submitted through the contact routes listed further down this page.
GoPay transactions processed through your account are logged and held under our data retention policy.
QRIS payments are recorded in your account wallet history and subject to the same policy scope as other deposit methods.
Your account wallet balance and transaction log fall inside the scope of this policy from registration onwards.
Availability of any account feature depends on local law and eligible region status in Indonesia at the time of access.
Not every element connected to your experience falls under the same policy layer. This section clarifies what our terms directly govern, what sits at the boundary, and what is handled by separate frameworks outside our direct control.
Your login credentials, session activity, device-linked access and account status are fully covered by this policy. We hold and manage this data directly.
Deposits and withdrawals processed through GoPay or QRIS pass through payment rails we do not own. Our policy covers the record we hold; the payment provider's own terms govern the transfer itself.
Game content supplied by studios such as Pragmatic Play, PG Soft or CQ9 is governed by those providers' own licensing terms. Our policy covers how we display and store your interaction records, not the game mechanics themselves.
Any external link, partner service or embedded tool that takes you outside harta11's own domain is outside our direct policy scope. We are not liable for the terms or data practices of third-party destinations.
You have practical options available to you at any point during your account's life. Reviewing your transaction history is available directly inside your account dashboard after login — the log shows every deposit, withdrawal and session record we hold against your profile. If any detail appears incorrect, you can submit a correction request through our support channel and we will review it against the record we hold. Raising a policy question does not require an active dispute; you can contact us at any time to ask how your data is used, how long it is retained, or what happens to your account records if you choose to close the account. Requests to update your registered contact details — including the mobile number linked to your GoPay or QRIS payment method — are handled through the account settings path or via direct support contact. We aim to acknowledge policy queries within a reasonable period and will respond in clear terms about the specific record or clause in question.
Your full transaction and session log is available after login in the account dashboard. No separate request is needed to view it.
Submit a correction through our support channel if your registered name, contact number or linked payment detail needs updating.
You can ask about data retention, record scope or any clause in these terms at any time — open a support ticket with the specific clause or question.
For account closure, wallet queries or any policy-related action, contact us through the support paths shown below and we will confirm the steps in writing.
If you have a question about how this policy applies to your account, or need to take action under the rights described above, use one of the contact paths below. All policy queries are handled by the same support team that manages account access and wallet issues.
Open the chat icon from your account dashboard to connect with our support team. Use this for questions about your data records, account corrections or policy scope.
Send a written policy query to our support email address shown in your account settings. Email is the recommended path for requests you want confirmed in writing.
Your account dashboard after login shows the current status of any open support ticket, including policy-related requests submitted through chat or email.
We hold account data only for as long as it is needed to operate your account and meet our obligations under applicable law. When you close an account, we follow a defined retention period before removing personal records — the specific duration is confirmed at the time of closure on request. Cookies used on the platform are limited to session management and basic analytics; you can adjust cookie preferences through the settings available in your browser. Account security is maintained through credential verification at login, and we recommend reviewing your registered contact details periodically so that account recovery routes remain current. If you believe your account has been accessed without your knowledge, contact us immediately through the live chat path shown above.
We retain account and transaction records only as long as required by our policy and applicable local law. Closure requests trigger a defined review before records are removed.
Cookies on this platform handle session continuity and basic site analytics. Browser-level settings let you manage or limit cookie use at any time.
Login credential checks protect your account at each session. If your contact details change — including your GoPay-linked number — update them promptly to keep recovery routes active.
When these terms change, the updated version appears at this address. We notify registered accounts of material changes through the contact method on file.
These are the questions our account holders ask most often about their rights, data and how this policy applies to their account activity.
We hold your registration details, login and session records, and your full transaction history including GoPay and QRIS deposits. You can review this data in your account dashboard after login. For a full breakdown, submit a request through our support channel and we will confirm what we hold.
Transaction records are retained in line with our data retention policy and applicable local law. The specific period depends on the type of record and the applicable legal obligation in your region. For a precise answer about your account's records, contact us directly through the support paths on this page.
Yes. If your registered name, contact number or linked payment detail — such as the mobile number associated with your GoPay account — needs correcting, submit the request through live chat or email support. We will verify the change against our records and confirm the update in writing.
Our policy covers the transaction record we hold on our side. The actual transfer through GoPay or QRIS is also subject to those payment providers' own terms. If you have a dispute about a transfer itself, contact the relevant payment provider as well as our own support team.
After account closure, we follow a defined retention period before removing personal records, as required by applicable local law. We will confirm the expected timeline when you submit a closure request. Some records may be retained longer where a legal obligation requires it.
Open a support ticket through live chat or email and quote the specific clause or section you want clarified. There is no requirement for an active dispute — you can ask a policy question at any time. We aim to respond in clear, specific terms about the clause you have referenced.