This page sets out harta11's legal commitments to you. We explain how we collect and use your information, how we protect your account, and what rights you hold as a user. Our services are available only where local law permits. Please read this policy carefully before using harta11.
If you have questions about this legal policy or need help exercising your rights, our support team is ready to assist you through the channels below.
Send your policy or privacy enquiry directly to our support address and we will respond as promptly as possible.
Use the on-site chat window to speak with a support agent about any legal or account concern in real time.
Browse our help centre articles covering data requests, account queries, and policy explanations before contacting us.
We take our obligations to you seriously. Here is how harta11 approaches each key area of this policy.
We collect only the information necessary to operate your account and improve our service. Your data is used for the purposes stated in this policy and is not shared without a lawful basis.
We use cookies to maintain your session, remember your preferences, and understand how our pages are used. You can manage cookie preferences through your browser settings at any time.
Your account is protected through access controls on our side. Keep your password private and do not share your login credentials with anyone else.
We retain your data for as long as your account is active or as required by applicable law. To request access, correction, or deletion of your data, contact our support team using the details in the support section above.
harta11 operates as an online platform serving users in Indonesia. This policy is governed by applicable law in the jurisdiction relevant to your use of our service. By creating an account and using harta11, you agree to the collection and processing of your personal data as described here. We collect registration details, usage data, and payment transaction records in order to operate and improve our service. Payment activity on your account may involve local wallet services such as DANA, OVO, and GoPay; transaction records associated with these methods are retained in accordance with our data retention schedule and any requirements imposed by relevant financial regulations. We do not sell your personal data. We may disclose information where required by law, court order, or regulatory authority. We use industry-standard safeguards to protect your information, though no method of transmission is entirely and we make no absolute guarantee of security. This policy may be updated from time to time. When we make material changes, we will notify you through the platform. Continued use of harta11 after a policy update constitutes your acceptance of the revised terms. If you do not agree with any part of this policy, you should stop using the service. Our services are available only where local law permits.
Transaction records for DANA payments are retained per our data schedule.
OVO payment activity is logged to support account verification and dispute resolution.
GoPay transaction data is processed in line with our stated data handling practices.
We collect information you provide during registration, data generated by your use of the platform, and records of transactions processed through your account, including activity related to DANA, OVO, and GoPay.
You can submit a data access request by contacting our support team via email or live chat. We will respond and provide the relevant information in accordance with applicable law.
Yes. You may request deletion of your personal data by contacting support. We will process your request subject to any legal retention obligations that apply to your account.
We may share data with third parties where required by law or regulation, or with service providers who assist us in operating the platform. We do not sell your personal data.
You can adjust your cookie preferences through your browser settings. Disabling certain cookies may affect how some features of the platform function for you.
If you have a concern about how your data has been handled, please reach out to our support team via email or live chat. We will investigate your complaint and respond as promptly as we are able.